Square Enix has announced a new corporate customer harassment policy to protect its employees from harassment both online and in the real world. He announced this via a blog post in Japanese and English, which you can read here.
In this post, he acknowledges that while feedback from players is important, the actions of a certain subset of people far cross this line and engage in hostile action. It says these actions “not only prevent our employees and partners from engaging in their work with a sense of security but also cause disruptions to other customers “and he does not accept such actions.
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To combat such actions, Square Enix has stated that it reserves the right to stop providing services to individuals found to be in violation of the of this directive, and in “extreme” cases, it reserves the right to take legal action against those who commit such acts.
Examples of Square Enix harassment provided in this policy include acts of violence or violent behavior, defamation, crime, unlawful interference including telephone calls and online searches, conduct discrimination, and more. Square Enix has also listed examples of inappropriate behavior, which include unreasonable changes or product exchanges or requests for compensation, unreasonable responses or requests for an apology, excessive requests for product supplies and services, and the unreasonable and excessive demands for punishment. of workers.
This policy, originally written and published in Japanese, applies to Square Enix employees worldwide. It comes at a time where actions like this seem particularly common, especially on social media. This has happened to Square Enix employees before, as last year FF14 director Naoki Yoshida asked fans to stop attacks against the voice actress Wuk Lamat as well as the local team.
It's an important stance for Square Enix to take, and one that should give some peace of mind to those working at the company who fear such harassment. Tell us how you feel about this below, as well as your thoughts on the policy – does it go far enough?
