On December 26, Microsoft confirmed that its Game Pass cloud streaming platform was not working as expected. Over 24 hours later, many players are still complaining about long waits and disconnections. This break comes at a time when Microsoft has been pushing a new marketing slogan that says everything connected to the Internet is a necessity. Xbox.
As reported by Engadgetstarting around 12:00 pm ET on Thursday, users began complaining of long waits and disconnections when trying to play games through the Xbox cloud streaming service. This option is available to Game Pass Ultimate subscribers and allows them to play a large library of games across multiple devices, including tablets, phones and TVs. However, as of 4:30pm ET today, Xbox doesn't seem to have a timetable for when streaming will be back on for everyone.
On December 26, about an hour after the outage, Xbox support tweeted that the company was “aware” that users “may experience issues launching Cloud Gaming titles.” ” The account asked people to check the official Xbox status page for updates. Since then, things have not improved much.
On December 27 at 10 a.m. ETthe company sent a follow-up post claiming that users could experience a long wait time when launching a game on the cloud, but that this wait time was not accurate. However, by checking the comments on the post and elsewhere, it seems that people can't even connect and play games on their phones or other devices. As of 3:30 p.m. ET, the Xbox support page says: “We are close to solving the case. “
I expect the issue to be resolved, perhaps a few hours after this post goes live (or sooner). But the timing could not be worse.
This holiday season, Xbox really pushed the idea of its cloud streaming option Could be replaced by a console. You didn't need an Xbox if you were a Game Pass subscriber with a smart phone or TV. You could just stream all these games at once. And as a result, I think this Christmas season saw a lot of kids and teenagers get Game Pass subs so they can stream games without their parents buying an expensive Xbox.
Many people may be experiencing cloud streaming for the first time this holiday season and, well, this break is a very quick reminder that even though you can stream games on your phone , it's not an Xbox. Xbox can work without an internet connection, and it can play your games offline. Can't phone. Maybe Xbox should make that clearer in all those cute ads promoting each device as an Xbox?
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